Refund policy

At ANDORA, your satisfaction is important to us. Please review our policy below before placing your order.

Exchanges

We are happy to offer exchanges within 2 days of receiving your order.

To be eligible for an exchange:

• The item must be unused, unworn, and in its original packaging.
• The exchange request must be made within 2 days of delivery.
• The customer is responsible for all delivery/shipping charges related to the exchange.

Returns

We do not offer refunds or returns for change of mind.

Returns are accepted only if the item is damaged or defective upon delivery due to an issue on our side. In this case, please contact us within 48 hours of receiving your order and provide clear photos of the damaged item and its packaging.

Once your request is reviewed and approved, we will arrange a replacement or refund at no additional cost.

Contact Us

If you have any questions or would like to request an exchange or report a damaged item, please contact our customer support team within the specified time frame.